Professional Programmes – BA ISAGO University

Centre for Professional Development & Consultancy

Foreword

BA ISAGO University Centre for Professional Development and Consultancy (CPDC) is a business centre established by the University to address the training and consultancy needs of the industry and commerce.

The Centre has a good portfolio of short learning programmes to meet the diverse training needs of both corporate and individual clients. All the programmes are Botswana Qualification Authority (BQA) accredited therefore, organisations can access the training levy and apply for a refund after the training.

Our workshop facilitators are seasoned industry experts who are abreast with latest developments in the market and use their experience and knowledge to provide effective training. Our approach to training is experiential learning which is the best approach for transferring skills and enrich learning with what the participants already know. CPDC offers both face-to-face training and online training and follow all the COVID-19 protocols to ensure a good health and safety environment for the participants. Register with BA ISAGO CPDC for a worthwhile training and enquire about our consultancy services.

Vision

To be a vibrant regional centre of excellence in project management, professional development and consultancy by 2022.

Mission

To provide top notch professional training and consultancy to individuals and institutions in Botswana and beyond.

What we do

Consultancy Services

CPDC provides consultancy services in a wide array of areas from management sciences, project management, monitoring and evaluation, development of public health and social programmes, development of organisation strategy, development of organisation communications strategy ,development of organisation corporate social responsibility strategy and team building. The center also conducts workshops on design thinking (problem solving methods), good governance, water governance and community-based development. The experience and expertise developed by CPDC through years of R&D activities are utilised for offering better consultancy services.

Short Learning Programmes

The short learning programmes are developed in consultation with the industry. All the programmes being offered at the Center are Botswana Qualifications Authority (BQA) accredited. Pre-training and post training meetings are conducted by the Center as part of the training service offering. Pre-training meetings are conducted for the purposes of customizing the training while post training meeting acts as a monitoring and evaluation means. The trainings are conducted using experiential learning method of delivering to ensure transfer of skills.

Short Learning Programmes

BUSINESS, COMMERCE AND MANAGEMENT PROGRAMMES

Leadership Skills -3 days

This programme empowers delegates with leadership skills that are critical to drive organisations to higher performance through the in-depth covering of concepts of power, influence, counseling, coaching, empowerment and delegation

Negotiation Skills-5 days

The programme is aimed at developing analytical and communication skills that are necessary for successful business negotiations. The Negotiation Skills training provides professionals with the elicitation, critical thinking, decision making, business case and communication skills, techniques and increases business competitive edge. Negotiation Skills programme is a highly interactive high-energy to enable participants and their organizations to succeed in today’s rapidly changing business environment.

Productivity Improvement Techniques -2 days

Managing for Productivity Improvement programme exposes managers and supervisors to various methods, techniques and means of improving operational efficiency of an organization thereby improving the organisation’s performance.

Service Quality -3 days

This programme is specifically designed to help organisations deal with challenges related to the provision of service quality and the strive for service excellence by setting up the best practices through effective service design strategy, processes, mind-set, behaviours, and through building a good service culture.

Strategic Planning and Competitiveness -3 days

The course in Strategic Planning and Competitiveness enables participants from various business disciplines to craft a winning and competitive edge compelling strategy. The skills are necessary in a highly competitive and dynamic environment

Supervisory Skills and Management -3 days

In this programme, participants will learn the best practices of leadership and motivation of employees through effective communication skills. This programme will help the learners to have a clear understanding of their own leadership skills and conflict strategies.

Introduction To Building Technology -3 days

The course aims at providing a fundamental understanding of the physics related to buildings and to propose an overview of the various issues that have to be adequately combined to offer the occupants a physical, functional and psychological well-being. Participants will be guided through the different components, constraints and systems of a work of architecture.

Customer Service -3 days

This module is intends to focus the attention of participants on methods of attracting and retaining customers through excellent service, cooperation, trust and commitment so that profitable and long-term relationships with customers are established. It also equips learners with the skills to manage relationships with customers and all other stakeholders.

Change Management -3 days

The purpose of this course is to capacitate participants with skills and competences to facilitate the Change Management process in their organisations. Delegates will be equipped with the practical skills of how to successfully introduce change, apply change management models, as well as to implement and evaluate Change Management projects in their organisations.

Enterprise Risk Management-2 days

This programme introduces participants to basics of risk management principles and concepts of enterprise risk management (ERM). It helps risk professionals in understanding how ERM integrates into an organisation’s governance structure and processes.

Introduction to Project Management -3 days

This programme provides participants with an overview of project management and the essential tools needed to deliver successful projects on time and meeting budgetary constraints.

Property Economics and Finance-3 days

This programme focuses on the aspects of property, investment, asset management, development, valuation and research with a focus on finance and the commercial property market sector. The programme seeks to progressively develop and integrate the various core and complementary disciplines required for the professional education of a property economist or property asset manager.

Property Marketing -3 days

The focus of the course is on developing participants’ skills for applying advanced marketing concepts and theory effectively to complex real world property practice, as well as formulating and justifying strategic marketing recommendations for a complex property marketing case.

Property Valuation -3 days

In this programme, participants will learn the best practices of people management, motivation and effective communication. The programme will

Research Methods And SPSS -5 days

Statistical software has become an essential partner of the applied statistician. The industry standards differ depending on the field of study. This 5-day workshop is designed to acquaint participants with research types and approaches as well as the requisite knowledge of the Statistical Package for the Social Sciences (SPSS) including other packages.

Training and Development-3days

This course deals with the process of training and developing people in organisations. It covers a variety of approaches to instruction and learning and contrasts these with their practical application. It also includes the study of core functions of human resource development and the development of an understanding of workplace competency standards.

Training of Trainers-5 days

The course is uniquely designed to equip targeted audiences with knowledge, skills and competencies required to plan and facilitate training that is consistent with adult learning paradigms. The course offers hands- on learning experience on learner centred facilitation skills on broad range of areas including , training needs analysis, learning outcomes and objectives, learning resources, learners characteristics, learning domains, bloom’s taxonomy, lesson planning, learner centered facilitation skills, assessment instruments and strategies, OBET, standard based assessment and portfolio building.

Assessor Course -4 days

The programme focuses on developing a pool of assessors who are well versed on competency based assessment methodologies. The programme will build the capacity of assessors to improve the quality of assessment in various vocational, professional and technical fields within programmes and courses provided by learning institutions in Botswana.

Business Communication-3 days

On completion of this program, participants will be able to understand and demonstrate their knowledge on how to use formal means of communication and writing techniques that today’s technology demands, including anticipating audience reaction

Disciplinary and Grievance Handling-2 days

The programme will help the participants to identify shortcomings in their own organisational grievance and disciplinary procedures through practice and assessment of case studies. Also, it will help management and other workers to make and utilise effective grievance management practices.

Financial Statement Analysis-3 days

This programme will impart knowledge on basic financial reports’ appreciation for the growth and contribution of the business sector towards national economic growth. Participants will be equipped with a reasonable understanding of financial statements.

Finance for Non Finance-3 days

The Finance for Non Finance Managers programme equips participants with an appreciation of finance to inform prudent decision making. It allows participants to understand proper working capital management and be in a position also to appreciate projects ranking. Upon completion of this programme, participants will be able understand the financial position of an organisation regardless of the departments they lead or fall under as decision makers.

Moderator Course- 4days

This programme equips participants with the appropriate knowledge of assessment practices, policies and procedures and systems. The training will have prospective moderators trained on moderation processes and principles and seek BQA accreditation.

MS Project Planning -3 days

Microsoft Project Planning programme enables participants from various background and disciplines to do project planning, resourcing, and tracking projects to ensure successful delivery of projects using a computer based tool

Team Building - 2 days

This team building programme helps illustrate the importance of group sharing. The infused useful team building activities will place the participants into small teams where the importance of group sharing can “play out”.

Work Ethics & Productivity -2 days

This programme emphasizes the importance of a strong ethical work culture within a business. Employees who abide by their workplace ethics would be able to protect and respect business’s assets, manage time and productivity. Workplace ethics is integral in fostering increased productivity and teamwork among employees. It also helps in aligning the values of the business with those of the workers.

Business Management -3 days

The programme in business management enables students to gain a clear understanding of various business disciplines. It qualifies participants to relate various functional areas in the organisation and appreciate the need for harmonising the activities for various departments.

Employment Relations - 3 days

This programme introduces participants to essential components of employment relations. Upon successful completion, participants should be able to explain, discuss and solve employment relations problems as well as manage diversity in the workplace.

Facilities Management-3 days

The programme offers delegates the understanding of the strategic focus and importance of facilities management in our country. Furthermore the course is designed to convey the process of managing facilities in all its complexity in sufficient detail, to allow the participants to gain a realistic grasp of contemporary facilities management policies and practices.

Finance for Non Finance-3 days

The Finance for Non Finance Managers programme equips participants with an appreciation of finance to inform prudent decision making. It allows participants to understand proper working capital management and be in a position also to appreciate projects ranking. Upon completion of this programme, participants will be able to understand the financial position of an organisation regardless of the departments they lead or fall under as decision makers.

Pastel Accounting-5 days

This programme trains participants on computerised accounting systems through Sage Pastel Partner. The programme equips participants with knowledge on how to manage their accounts receivables and accounts payables and produce up-to-date financial statements

Performance Management System -3 days

The programme provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training programme presents 6 pillars that need to be applied in order to ensure effective performance management. Effective performance management starts from data analysis and reporting, setting standards, monitoring performance, decision making and ending with learning and building a performance culture.

Project Planning, Monitoring and Evaluation

This programme provides fundamental knowledge of project management by equipping participants with the details of the major contemporary tools and techniques that are used in planning, monitoring, and controlling projects.
The heading “Health and Social Services should be Education and Training Programmes and the programmes that fall under it are:
Certificate in Vocational Education and Training-18 days, remove the box that is surrounding the programme description

Property Development and Investment-3 days

The programme provides a comprehensive and yet practical understanding of the financial, legal and technical parameters that influence Botswana residential and commercial property environment. This programme is designed to provide an opportunity for public and private sector practitioners and employees to learn the fundamentals that underpin property development.

Organisational Behaviour-3 days

This programme introduces participant’s key approaches, concepts and issues in organisational behaviour and how they apply to business. The programme will further investigate why people act as they do, along with how managers can prevent workplace misbehaviour.

Taxation-3 days

This programme is designed to impart knowledge on the purposes of taxation and ways of managing tax affairs in order to reduce the tax burden (tax avoidance). Knowledge of proper tax planning and the penalties of evading tax will encourage businesses and individuals not to evade tax hence increasing the contribution of this sector to the economy. The programme will equip participants with skills of computing tax payable and tax on capital gains. It will also educate them on the importance of tax, tax administration and the consequences of evading tax.

INFORMATION AND COMMUNICATION TECHNOLOGY PROGRAMMES

Excel/Spreadsheet

This programme is designed to impart basic skills in managing and analyzing data using Microsoft Excel and then build from basic to more advanced skills. The programme will enable participants to use basic and more advanced techniques in Excel/spreadsheet. The system will enable the participants to manage, analyse any kind of data and make informed decisions.

Advanced Excel - 3 days

This programme is designed to equip participants with advanced knowledge of Microsoft Excel. The programme will enhance participants’ ability to manipulate vast amounts of data, automate tasks, present and manage complex information.

Word Processing -3 days

An introductory programme to word processing and Microsoft Word. Participants will learn how to create, edit, and format documents including how to save and print files.

Computer Skills - 2 days

This programme provides participants with a solid understanding of computer components and their functions as well as knowledge of a Microsoft environment.

Database-3 days

This programme provides an efficient means of managing data by using databases. Information can be stored, linked, and managed using a database application such a Microsoft Office Access.

CCNA Enterprise -3 days

The Cisco CCNA Enterprise curriculum is designed for Cisco Networking Academy students who are seeking entry level jobs in the Information Communications Technology ICT industry or hope to fulfill prerequisites to pursue more specialized ICT skills. The purpose of the programme is to expose the students to technology concepts with the support of interactive media and apply and practice this knowledge through a series of hands-on and simulated activities that reinforce their learning. CCNA Enterprise teaches comprehensive networking concepts and skills, from network applications to the protocols and services provided to those applications by the lower layers of the network

IT Essentials -3 days

This programme equips participants with basic knowledge on computer hardware and software troubleshooting. Participants will be taken through topics on how computers work, how to assemble computers and how to troubleshoot hardware and software issues.

International Computer Driving Licence(ICDL)-Full-time (1 month), Part-time (5 months)

The ICDL programme defines the skills and competencies necessary to use a computer and common computer applications. The purpose of ICDL therefore is to close the gap in ICT as far as addressing learning in Computer Essentials, Word Processing and IT Security. Candidate shall take tests in the modules which are most relevant to their educational and professional requirements, thereby creating their ICDL Profile. Whether in school, university or in the workplace, ICDL offers the computer skills required.

LAW AND SECURITY PROGRAMMES

Advocacy and Lobbying Techniques-3days

The programme equips participants with knowledge on advocacy and lobbying skills to design, analyse and implement influential advocacy policies and strategies.

Introduction to Property Law - 3 days

This programme enables the participants to understand the theoretical nature and justification of property and the important features of the Botswana common law and statutory provisions relating to real and personal property, with emphasis being given to property.

HEALTH AND SOCIAL SERVICES PROGRAMMES

Emotional Intelligence-3 days

This programme empowers participants with the ability to comprehend emotional intelligence and how they can utilise these new skills with daily personal and professional choices, consequently achieving the best outcome most times. This programme also empowers participants to adapt quickly in changing environments.

Occupational Health And Safety

This course introduces the participants to the study of workplace occupational health and safety. Upon completion the participants will appreciate the safe work practices in offices, industry and construction as well as how to identify and prevent or correct problems associated with occupational safety and health in these locations as well as at home

Stress Management- 2 days

The programme enables participants to manage different sources of stress including workplace stress at an individual or organisational level and seeks help participants develop and implement effective strategies to prevent and manage stress at work.

Professional Self-Management-3 days

Professional self-management is a skill that empowers people to grow beyond their perceived limitations, thus increasing their professional output. This programme provides pathways for the employees to personally seek growth in their professional environments. Upon completion of this programme, participants will be proactive and swift to meet customer needs, they will seek and maintain high output work culture, they will develop sensitivity towards distractions at work, and they will deliver all work through genuine confidence in themselves.

Education and Training Programmes

Certificate in Vocational Education and Training -2 days

The Certificate for Vocational Education Training (CVET) is a programme designed to promote competence and professionalism in the field of education and training. The main objective of CVET programme is to equip trainers at every level with skills aligned to the requirements of trainer standards.

Training and Development - 3 days

Participants should be able to explain, solve and discuss an employment relations problem and discuss comparative employment relations. Participants will be able to compile a guide to implement and manage diversity in the workplace.