QUALITY POLICY
BA ISAGO University is committed to the achievement, maintenance and enhancement of quality and excellence in all its academic offerings and services that go beyond customer expectations.
We are committed to providing flexible, accessible and relevant academic programmes, in line with customer expectations, international best practice and the requirements of regulatory bodies. Each staff member is responsible for the provision of quality service in executing his/her role. In particular, Academic Staff are expected to design and deliver content that surpasses minimum set standards and requirements.
We will periodically review our strategies and academic programmes in order to remain relevant, competitive and to contribute meaningfully to the human capital development in Botswana and beyond. This quality policy is communicated by Executive Management and understood by all Members of staff within the University. It is reviewed at least once in five years for continued suitability and relevance. For any questions or clarification, contact your Divisional Heads or QMS Steering Committee Members.
We are committed to providing flexible, accessible and relevant academic programmes, in line with customer expectations, international best practice and the requirements of regulatory bodies. Each staff member is responsible for the provision of quality service in executing his/her role. In particular, Academic Staff are expected to design and deliver content that surpasses minimum set standards and requirements.
We will periodically review our strategies and academic programmes in order to remain relevant, competitive and to contribute meaningfully to the human capital development in Botswana and beyond. This quality policy is communicated by Executive Management and understood by all Members of staff within the University. It is reviewed at least once in five years for continued suitability and relevance. For any questions or clarification, contact your Divisional Heads or QMS Steering Committee Members.
MAITLAMO A BOLENG
BA ISAGO University, e itlama go fitlhelela, go tshegetsa le go tokafatsa boleng mo dithutong tsotlhe tse e di tsamaisang le ditirelo, go kgotsofatsa go menagane botlhe ba ba ditlhokang.
Re itlama go tsamaisa dithuto tse di emelanang le dipaka, di tlhokega, ebile di solegela baithuti molemo, di araba tsamaiso ya maphata a a okametseng tsa thuto le lefatshe ka kakaretso. Modiredi mongwe le mongwe wa BA ISAGO University o na le boikarabelo go dira ka natla, go ntsha maduo a a nang le boleng mo ditirong tsa bone. Segolo bogolo, go solofelwa gore Batlhatlhelela dithuto ba rulaganye dithuto tsa boleng, ebile e le tsa maemo a a ko godimo, ba setse morago ditsamaiso tsa maphata a a okametseng dithuto tse dikgolo.
Nako le nako fa go tlhokakafala, BA ISAGO e tla seka seka melawana le ditsamaiso tsa yone le dithuto ka go farologana. Se e le go leka go netefatsa gore dithuto ke tse di tlhokwang, di na le boleng go kgotsofatsa mmaraka, ebile di kgona go eteisanya borathana le dithuto tse dingwe mo Botswana le mafatshe a mangwe.
Maitlamo ano a phatlaladiwa ke bogogi, mme ebile a tlhaloganngwa ke bodiredi jotlhe mo BA ISAGO. A tla sekasekwa bogolo fela gangwe mo dingwageng tse tlhano go tlhomamisa gore a santse ale maleba. Itshwaraganye le baeteledipele mo lephateng la gago kana lekoko le le eteletseng pele ditsamaiso tsa boleng fa o na le dipotso kana o batla tlhaloso nngwe.
Re itlama go tsamaisa dithuto tse di emelanang le dipaka, di tlhokega, ebile di solegela baithuti molemo, di araba tsamaiso ya maphata a a okametseng tsa thuto le lefatshe ka kakaretso. Modiredi mongwe le mongwe wa BA ISAGO University o na le boikarabelo go dira ka natla, go ntsha maduo a a nang le boleng mo ditirong tsa bone. Segolo bogolo, go solofelwa gore Batlhatlhelela dithuto ba rulaganye dithuto tsa boleng, ebile e le tsa maemo a a ko godimo, ba setse morago ditsamaiso tsa maphata a a okametseng dithuto tse dikgolo.
Nako le nako fa go tlhokakafala, BA ISAGO e tla seka seka melawana le ditsamaiso tsa yone le dithuto ka go farologana. Se e le go leka go netefatsa gore dithuto ke tse di tlhokwang, di na le boleng go kgotsofatsa mmaraka, ebile di kgona go eteisanya borathana le dithuto tse dingwe mo Botswana le mafatshe a mangwe.
Maitlamo ano a phatlaladiwa ke bogogi, mme ebile a tlhaloganngwa ke bodiredi jotlhe mo BA ISAGO. A tla sekasekwa bogolo fela gangwe mo dingwageng tse tlhano go tlhomamisa gore a santse ale maleba. Itshwaraganye le baeteledipele mo lephateng la gago kana lekoko le le eteletseng pele ditsamaiso tsa boleng fa o na le dipotso kana o batla tlhaloso nngwe.
QUALITY OBJECTIVES
- Increase Student numbers from the current 2992 in 2022 by 10% annually to over 4819 by 2027
- To generate revenue diversification through deliberately developing non – student income/resources contributing at least 20% of the total revenue by 2027.
- To attain 80% operational efficiency that sustainably delivers performance requirements for the University
- To maintain an 80% customer satisfaction rate on an annual basis, by providing services that meet customer requirements.
- To enhance the effectiveness of University risk management process by ensuring that potential risks are identified, assessed, and addressed in a timely and systematic manner.
- To achieve top 5 University ranking in Botswana by the year 2027.
- To transform into a technology-driven institution by 2027.
- To Increase stakeholder engagement to 70%, with professional visibility in academic fields of practice, and corporate affairs.
- To Attract, recruit and retain a diverse workforce which is talented, skilled, motivated and sharing the Vision of the University.
- To Improve brand visibility by increasing total number of applications by 10% annually.
- To foster a conducive environment that promotes a positive student experience annually.